How do I return an item?
We will accept the return of patterns, fabric and other items purchased directly from Clever Charlotte LLC through our website within 30 days of purchase so long as all items are in original unused condition. Please note that for patterns, "original unused condition" means that the pattern has not been opened or used. With respect to fabric, "original unused condition" means the fabric has not been laundered and the entire amount purchased is returned to us uncut. We do not issue partial refunds for unused portions of any item (including individual items in our sewing kits).
For items accepted for return, we will refund you the original purchase amount of those items or exchange the item at your request. Except for items that were defective or damaged when received, shipping and handling charges are not refundable, and the customer bears the cost to ship return items back to us. We recommend insuring your return package. Clever Charlotte is not responsible for uninsured packages.
Please send all returns to:
Clever Charlotte LLC
2636 Ashton Road
Cleveland Hts., OH 44118
Your package should include your order number, name and shipping address and items for which you would like to exchange the returned items, if applicable.